We hope you will find the answer to any questions via our help centre but if you need a little extra help our Customer Support team are ready and waiting to help you with anything you need. You can reach us on the following email address: firstname.lastname@example.org
Please ensure that you only contact us once, this will help to keep volumes down and allow a member of our support team to deal with your query quicker. Please note over busier periods reply times can be slightly slower but we will always aim to reply to customers within 24 hours.
Please also ensure you are only contacting us via one method, messaging us about the same query on numerous platforms will slow our team down in getting back to you and also delay the response time for other customers.
What information is required from me?
When reaching out to our support team we always want to deal with you queries as fast and efficient as possible, therefore when contacting us about anything we ask that you can supply us with as much information as possible, this would include: Order ref, descriptions of any issues as clear as possible, photos etc.