Sorry to hear you have received defective items from us. These things can happen, but not to worry we have got you covered.
You will need to contact our Customer Experience team, we would need to see proof of the defects/damage to the helmet. We would require some pictures of this, from here a member of our team can then assist you with having the goods replaced.
You can reach out Customer Experience team on the following email: firstname.lastname@example.org
PLEASE NOTE WE ARE UNABLE TO PROCEED WITH ANY DEFECTIVE GOODS CLAIMS WITHOUT PICTURE PROOF, ANY CLAIMS ATTEMPTED TO BE MADE WITHOUT PICTURE PROOF WILL BE DECLINED.